Privacy Policy - TOTP SEVA PRIVATE LIMITED

Last Updated: Aug 06, 2024

OUR COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. TOTP SEVA PRIVATE LIMITED, the company that operates Vegiemon, is responsible for handling and processing personal data collected via this website. This notice is easily accessible on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This policy applies to all information collected or submitted on vegiemon.com, which provides food delivery services. The information we collect includes:

• Name
• Address
• Email address
• Phone number
• Gender

The Way We Use Information:

We use the information you provide when placing an order solely to complete that order. We do not share this information with outside parties except to the extent necessary to fulfill your request. Additionally, we may use this information to inform you of promotions on our website, with an option to opt out of such communications. We also collect non-identifiable and aggregate information to improve website design and share statistics with advertisers.

Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial safeguards to secure the data collected online.

Data Retention Policy:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted.

Legal Basis for Processing Personal Data:

Our processing of your personal data is based on your consent, contract fulfillment, legal obligations, or our legitimate business interests.

Data Sharing with Third Parties:

We only share personal data with third parties as required to deliver our services, such as payment processors or delivery partners. These parties are expected to protect your data in accordance with our policy.

User Rights:

You have the right to access, correct, delete, or object to the processing of your personal data. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies:

Our website uses cookies to improve user experience and gather analytics. You may adjust your browser settings to disable cookies; however, this may limit certain functionalities on our site.

Data Transfer and Storage:

Your data may be stored on servers located outside your home country. We ensure that any such transfers comply with relevant data protection laws to safeguard your data.

Automated Decision Making and Profiling:

We do not engage in automated decision-making or profiling based on your personal data.

Terms and Definitions:

• Personal Data: Any information relating to an identified or identifiable individual.
• Processing: Any operation performed on personal data, such as collection, storage, or deletion.
• Profiling: Automated processing of personal data to assess personal aspects.
• Pseudonymization: Processing data so it cannot be attributed to a specific person without additional information.
• Controller: Entity responsible for deciding how personal data is processed.
• Processor: Entity processing data on behalf of the data controller.
• Recipient: Any entity to whom data is disclosed.
• Data Subject’s Consent: Informed, voluntary agreement for data processing.
• Data Breach: Unauthorized access, destruction, or alteration of personal data.

Food Delivery Services and Communication:

As part of our food delivery services, both the customer and delivery personnel may contact each other through phone calls. These calls are made for order confirmations, delivery updates, or any necessary clarifications to complete the service effectively. By using our services, you consent to receiving such calls from our representatives or delivery partners as necessary for order fulfillment.

Order Cancellation After Cooking:

If a customer cancels an order after it has been cooked, we may share the customer’s phone number with the restaurant. This allows the restaurant to discuss the issue directly with the customer, as the restaurant may incur a financial loss due to the cancellation. The restaurant is authorized to contact the customer only to discuss the cancellation and any associated concerns. By using our service, you agree to this sharing of information in such cases to facilitate a resolution.

Children’s Privacy:

Our application does not address individuals under the age of 13, and we do not knowingly collect personal information from children through our application.

Changes to this Privacy Policy:

We may update this Privacy Policy periodically. Any significant changes will be communicated to registered users via email, and we will seek your consent if required by law.

How to Access or Correct Your Information:

You can access your personal information by contacting our customer service. We will verify your identity before granting access or making corrections.

Delete Profile:

To delete your profile, follow these steps in the Vegiemon app:

1. Open the app and go to Profile Settings.
2. Select "Delete Profile" and confirm the deletion.
3. You will be logged out, and your profile will be removed.

How To Contact Us:

For any questions or concerns about this Privacy Policy, please contact us at:

Phone: +91 7976194272
Email: support@vegiemon.com